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Google Fail – Nexus 4 lost by UPS, Google says reorder

Shipment lost or stolen

If your device fails to arrive or you suspect it was stolen before you received the package, please email us so we can remotely disable the device and process a refund for you. Google pursues loss claims directly with UPS. You can choose to place another order for a device after receiving the refund.

From a Google Play store representative:

“I do apologize for the delay in response. I have heard back from the shipping department and unfortunately they are unable to expedite your order. We are working to get these orders out as quickly as possible.”
Rather than being able to get the next available phone, it appears to met hat I will go to the end of the line. Current wait time for shipping 7-8 weeks.

This is the second time I have had this response. It is not a new response. I was wanting my request to be escalated to a supervisor in the shipping department.

Through no fault of my own or Google’s UPS lost the package, I have consented to have the device activated and then credited (which can take up to 14 days).

I still have to wait the estimated 7-8 weeks delivery time for a replacement order? (It still amazes me that there is no automatic re-order done).

I would think that Google, as a courtesy, would let my isolated case have my order jump to the front of the line.

Please, please pass this on to someone that has the common sense to make the right decision.

Google’s “Do no evil” statement CAN be accomplished here. To me this inaction to do the right thing allows evil to triumph.

“All that is necessary for the triumph of evil is that good men do nothing. ” – Edmund Burke

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