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PivotalLiving troubleshooting

I was pleasantly surprised to receive my wristband Christmas eve! After having it work like  charm once the android app was released, it quit syncing. Now what happens is that the app says it is downloading measurements indefinitely while a Bluetooth symbol does on the wristband. Eventually, the band will stop showing the Bluetooth symbol and the app never stops.

I have already tried re installing the android app, Several rounds of “turn it off and on again” to see if resetting the wristband would help at all. The only real thing left to do is delete my account and re-create.

Any suggestions?










From Pivotal Living Twitter acct:

ahhh, I see. Unfortunately (fortunately?) this is a known issue that we are getting our engineers to fix now. Hang in there!tweet

So after deleting my account from within the app and then re creating the account it appears able to sync again. I will continue to update this post as I experiment with the band.


After successfully syncing 2xs I am back to the unable to sync. I wonder if I need to sync on a daily basis  for it to not end up endlessly downloading measurements.

1/20 – Deleting account once again and I will sync 2xs a day and see if I can get it to work for 3 days in a row.

1/21 So far so good. 2nd day now where the band quickly syncs when I do it twice a day. (Probably jinxing the issue now)

1/23 Still no lockups.

1/25 Still going strong on an ~12 hour sync schedule. I wonder if there is some memory issue with the wristband.

2/27 Nearly went a month until I forgot to sync for more than 2 days. I now have to recreate the account.

3/14 I have not had the will to delete my account and recreate it to continue tracking. I don’t think there are any bug fixes to address this. The biggest shortcomings are that there is no heart-rate monitor, just steps.

It would be nice if you could set the band to do an alarm over a period of time of set intervals. For instance: from 6-7AM 10 min intervals.

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